By Brittany T.
We all know going to the DMV is a pain. Especially when you have to make time in your busy schedule to wait in those long lines for hours on end amongst a bunch of, let’s just say, “interesting” people waiting for your number to be called. This is not the way any of us want to spend our day. Recently, I bought a used car at Tuttle-Click Mazda in the Irvine Auto Center and was pleased to find out the dealership completed all the DMV paperwork for me so I didn’t have to go near my local DMV office in Santa Ana.
The people at the DMV work hard, but they are in much need of a smoother, less stressful process to improve everyone’s DMV experience. While taking a look through the DMV website, I came across a new Self-Service Terminal (SST) that has already been added into some DMV’s across the country.
The SST allows you to complete your registration renewal or file for Planned Non-Operation (PNO) status without waiting in line. Multiple payment methods are offered and a registration card and sticker or PNO acknowledgement are printed at the terminal after the completion of your transaction.
The DMV also has a new smart phone app for called DMV Now which is the one-stop mobile directory where you can meet many of your DMV needs right off of your iPhone / iPod Touch or Android device. In addition, the DMV also instituted a “virtual hold” system which means less time on the phone when you call. They are also making many services, such as address changes and registration renewals, available on their website so that we do not have to clog up their lines for simple requests.
It’s great to see government agencies making good use of advancing technologies! Finally, the DMV is making some great improvements to get us in and on our way as fast as possible. The SST is available in some local OC DMVs such as Santa Ana, Costa Mesa & Westminster. The next time you buy a car in Orange County, I would recommend choosing one of these three locations for your DMV trip and give the new Self-Service Terminal a try. It might just improve your day and make going to the DMV a much happier experience.






